‘How to lay a complaint with the CPC’

The Consumer Protection Council (CPC) on Monday took to twitter to educate the public on alternative methods of lodging consumer complaints at the CPC, a move that aims to strengthen the consumer protection regime in the country.

The Council implored aggrieved consumers to freely approach it and lodge complaints against substandard products and services. This is coming shortly after the Director General of the Council assured Nigerians on NTA that the council will not relent in its effort to protect consumers.

The tweet on Monday via the official twitter handle of the CPC, ‘Consumers Council NG,’ the regulatory body outlined four alternative methods by which consumers can lodge complaints to the CPC about substandard products services.

The tweet attracted the Vice President, Professor Yemi Osinbajo and the Director General of the CPC, Babatunde Irukera who independently re-tweeted CPC’s tweet via their private twitter handles.

Consumers Council NG tweeted: “Do you have issues with a product or a service and wish to lay a complaint with the Consumer Protection Council?” CPC further referred the public to a supporting image which outlines the processes of lodging consumer complaints at the CPC: “Write a letter to the Director General on the issue,” the tweet said, adding that the letter of complaint can be handwritten.

Discussing alternative methods of lodging consumer complaints, the regulatory body tweeted: “Send an email to contact@cpc.gov.ng,” adding that aggrieved consumers can also reach the CPC by calling the complaints line at the Council namely 0805 600 2020 or 0805 600 3030, or by simply visiting “any of the CPC offices to fill a complaint form.”

THE TRUTH reports that some aggrieved consumers are not aware of their right to compensation, and hardly know of the readiness of the CPC to champion their cause. Investigation by THE TRUTH further reveals that ignorance of consumers is a challenge which prevents them from enjoying the opportunities of redress which awaits them at the CPC. Our findings also show that CPC, a regulatory authority established in the interest of consumer protection cannot be aware of all cases of consumer abuse and dissatisfaction unless consumers notify the council. As a result, not all opportunities of redress which await aggrieved consumers are assessed and enjoyed.

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